MBC Implements TransUnion TruContact UOC for Enhanced Serviceability and Order Processing Automation
South Boston, Virginia – October 27, 2023 – Mid-Atlantic Broadband Communities Corporation (MBC) is proud to announce the successful implementation of TransUnion TruContact™ Universal Order Connect (UOC), powered by Neustar®, to enhance serviceability and streamline order processing. This cutting-edge technology allows MBC to offer wholesale buyers a more efficient and automated way to interact, send orders, and receive real-time status updates, ultimately accelerating service delivery and providing a superior customer experience.
“In the dynamic landscape of today’s telecommunications industry, the critical nature of swift service activation for wholesale buyers and their clientele is vital,” said Vice President of Business Development at TransUnion, John Carr. “Over the years, we’ve fostered connections between wholesale buyers and sellers, and we take pride in the pivotal role our Universal Order Connect solution plays in enabling MBC as a wholesale seller to automate order processing, allowing for expedited service delivery and enhanced overall customer experience.'”
The UOC platform serves as a bridge between wholesale buyers and MBC, offering a seamless and automated solution for order placement, tracking, and billing. Wholesale customers can now interact directly with MBC through the platform, eliminating the need for manual email ordering and updates, which supports faster, more systematic processes.
Dave Keller, Chief Revenue Officer at MBC, expressed his excitement about this automation investment, saying, “MBC is excited to offer our customers an automated approach to streamline operations, eliminating the need for manual updates and minimizing delays in the provisioning of new services. This investment is a part of our broader strategy to enhance awareness of MBC service availability and seamlessly transition quotes into orders with automated order processing, eliminating the need for manual email interactions.”
With the implementation of TransUnion TruContact Universal Order Connect, MBC is committed to providing its customers with a straightforward and efficient experience, enabling them to focus on their core business objectives and deliver the highest quality services to their clients.
For more information about MBC and its services, please visit www.mbc-va.com.
Mid-Atlantic Broadband Communities Corporation (MBC) is a 501(c)(4) non-profit middle mile broadband provider committed to driving technological advancement and the socioeconomic progress of Southern Virginia. Through the operation of over 2,300 miles of open-access fiber optic network, MBC provides wholesale optical transport, dark fiber, and colocation services to carriers, ISPs, data centers, and other telecom providers. MBC’s strategic presence in major internet peering exchange points is instrumental in significantly reducing the time and cost for telecom providers to reach their customers in rural Virginia markets, helping to bridge the digital divide and empowering underserved areas with reliable connectivity. MBC’s robust infrastructure serves as a catalyst for job creation, playing a pivotal role in attracting data centers, advanced manufacturing, and other major commercial investments to the region.
MBC is also committed to advancing the innovation economy in Southern Virginia through the SOVA Innovation Hub, a partnership between MBC and Microsoft.
About TransUnion (NYSE: TRU)
TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace. We do this with a Tru™ picture of each person: an actionable view of consumers, stewarded with care. Through our acquisitions and technology investments we have developed innovative solutions that extend beyond our strong foundation in core credit into areas such as marketing, fraud, risk and advanced analytics. As a result, consumers and businesses can transact with confidence and achieve great things. We call this Information for Good® — and it leads to economic opportunity, great experiences and personal empowerment for millions of people around the world. http://www.transunion.com/business
Senior Marketing & Communications Manager
Mid-Atlantic Broadband Communities Corporation